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Lost all progress

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Amr
Amr Posts: 1 Newbie
in Support

I deleted the app to free some space for ios11 update. Then lost all my progress as I was never connected to facebook! I was around level 730. Could you help please as there is no chance that I restart this!

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Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
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    Hello Amr-  Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress. 

    The Blog includes lots of steps on how to fix this problem yourself :-)

    If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. 

    Many thanks 

    Flag · Helpful Sweet Love Haha
  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
    Options

    Hello Amr-  Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress. 

    The Blog includes lots of steps on how to fix this problem yourself :-)

    If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. 

    Many thanks 

    Flag · Helpful Sweet Love Haha

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