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Facebook hacked and lost all progress from level 1100

Cindy_Kou
Cindy_Kou Posts: 1 Newbie

I play Candy Crush every night for hours for the past few years and my Facebook got hacked and now I had to make a new Facebook but lost all of my progress. I was on level 1100 something. I still have access to my old email associated with the old Facebook account. Is there any way I can get my levels back? I really love this game but this is really crushing to me to lose 1100 levels.

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager

    Hello Cindy-  Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress. 

    The Blog includes lots of steps on how to fix this problem yourself :-)

    If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. 

    Many thanks

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