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Level progress reset to 1 after connecting to Facebook
Aylin_Dogan
Posts: 1 Newbie
in Support
I was playing Candy Crush Saga for several years on my old iPhone. I reached level ~2720 (don't remember the exact level) and wanted to transfer my progress to my new iPhone. In the internet it was suggested to connect to Facebook to synchronize my progress. After connecting to Facebook ALL my progress was gone 
Please help me!
I don't now what to do. I also tried to disconnect from Facebook again but I am still at level 1.
Answers
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Hello Aylin- Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress.
The Blog includes lots of steps on how to fix this problem yourself :-)
If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.
Many thanks
