Lost progress with new iphone (level 1422 to 1)

Awstein

Even with sync to Facebook on new iphone 8, I'm still on level 1 of Candy Crush when I should be on level 1422. I can access the correct level if I go through Facebook on my laptop, but not my phone. Please help! 

Cezdiamond

Hello! Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress. 

The Blog includes lots of steps on how to fix this problem yourself :-)

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. 

Many thanks