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new phone and lost my progress

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Amie_Hills
Amie_Hills Posts: 1 Newbie
in Support

I got a new phone and lost my progress. I see others have had same trouble but you answered the question privately so I need help fixing it.

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  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
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    Hello Amie-  Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress. 

    The Blog includes lots of steps on how to fix this problem yourself :-)

    If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. 

    Many thanks 

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