New phone, lost progress. Created fb acct to ask for help.

Joyce_Dunn

Created fb acct to ask for help here.  it recognized my email and password when signed in but started me back to level 1   I was almost to 500  been playing for at least 3 yrs  please help

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_Elsa_

Hi Joyce, sorry for the delay in responding.  Are you still having this issue?  Do you still need help?   If so, please write back here and I can offer further direction.