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Lost progress after iPad save/restore and Facebook connect

xtof78
xtof78 Posts: 1 Newbie

I received a new iPad for Christmas and after a Backup/Restore, I was back to level 50 from level 2130 on my new iPad. 

I then connected the old iPad to my Facebook account to save progress, but then, the 2 iPads were back to level 50.

Can you help me, please ?

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager

    Hello!  Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress. 

    The Blog includes lots of steps on how to fix this problem yourself :-)

    If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. 

    Many thanks

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