Lost progress from level 2,547

Question

My mom just decided to link her Candy Crush game to Facebook thinking that it would back up everything she has accomplished so far (2,547 LEVELS!!) but when she logged in and returned to the game, she noticed that it went back to level

Can her progress be restored somehow through her Facebook account by King? It’s devastating that years worth of playing just disappeared!

Creative_Elsa · Answer

Thanks for writing back.  I am going to elevate this to a King Admin who will be able to offer some help.

GeorgiaB · Answer

HI there, sorry for the delay in responding but thank you for writing us here at King Care.  Are you still having this issue?  If so, please write back here in this message and I can try to elevate it to a King Admin who might be able to help you.

Hi Elsa, thank you for your response. Yes, we are still having this problem! We would really appreciate getting help from a King Admin!!

GeorgiaB · Answer

Hi Elsa, thank you for your response. Yes, we are still having this problem! We would really appreciate getting help from a King Admin!!