In Candy Crush, my envelope for lives is dark. And I can’t open it! Playing on my iPhone.

Rena_Makino

Why is my enevelope for lives in Candy Crush dark? And why can I not open it? (On my iPhone 7 Plus. ) 

_Elsa_

Hi Rena, sorry for the delay in responding but thank you for writing us here at King Care.  Are you still having this issue?   If so, can you please take a print screen and upload it here so that I can see what's going on?