Candy crush saga...I am on level 365 and there are no new levels.

Soni__

Candy crush saga...I am on level 365 and there are no new levels.  I am behind on my contest because there are no new levels.  Please fix

Cezdiamond

Thanks @JillyJill

@Soni we are seeing that some players are finding the wrong level when they open the app. Please can you see if you can scroll up and access other levels? 

Thanks! 

JillyJill

Hi Soni,

Thank you for contacting King Care!  Please make sure your app is updated in order to reach new levels. What kind of device and operating system are you using?

Jilly

Soni__

I cannot access any new levels.  I play on Facebook. I have Microsoft surface pro 4

JillyJill

Hi Soni,

Thanks for getting back to me. This could either be part of a known bug that is occurring with Soda or something else. 

I'm going to try and get a King Care admin to help you further with this.  Thank you for your patience while we work on this. 

Jilly

Cezdiamond

Thanks @JillyJill

@Soni we are seeing that some players are finding the wrong level when they open the app. Please can you see if you can scroll up and access other levels? 

Thanks! 

Soni__

I can click on other levels below 365...but there is nothing to click on above 365

Soni__

Thanks @JillyJill

@Soni we are seeing that some players are finding the wrong level when they open the app. Please can you see if you can scroll up and access other levels? 

Thanks! 

I can click on levels below but there are no levels to click on above 365

Cezdiamond

I can click on other levels below 365...but there is nothing to click on above 365

Hi Soni which version of the app do you have installed? Could you check the number please?