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My Candy Crush reset to level one!

sujean.in
sujean.in Posts: 1

Level 1

I have been playing Candy Crush for a long time now and managed to make my way to level 261, along with numerous special items that I had saved over the time and had achieved up to level 18 but for some reason my game suddenly quit out and when I went back onto it, it reset to level one and my account had deleted.

Answers

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,121

    Your progress has been saved on your Facebook account. Please reconnect the game to Facebook to retrieve your played levels:

    1. Remove the connection to Facebook first (on the game’s start page tap the settings down to the left > cogwheel > log out).

    2. Log out from the Facebook app.

    3. Force close the apps and restart the device.

    4. Log back into the Facebook app.

    5. Finally open the game and connect it to Facebook on the game’s start page or by tapping the blue F under settings.

    Lost Boosters cannot be restored, but I have sent you some new Boosters. They will pop up in your game as soon as you connect it to your Facebook account.

    Have a Sweet day!

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