2 hours free play

Question

upon opening the treasure chest on candy crush i was promised 2 hours free play but they never materiaised just a message saying that they had got confused try refreshing the page. thank you

Creative_Elsa · Answer

Hi @Maria_Rhodes, sorry that your message
wasn't picked up before now.  Do you still need help with this? 
Something happened with the messages when they integrated the old system into
this new community so your message just showed up today.  Please don't
hesitate to contact us again because now we are on top of all new messages.

There has been glitches with it and the studio has been trying to resolve it.