.why cant i get into the game

Linda_Bailey-5

candy crush loads but when i click my level 1186 and try to play it wont load i have even tried my husbands computer my tablet and phone and still cant play i have flash player all my other games work just not candy crush plz help

_Elsa_

Hi Linda, you shouldn't be playing the game with Flash because it's been changed to HTML5.  Where are you playing the game?  Computer? Mobile device?  Please try to clear out the history first.  Then log out of Facebook and log back in and let's see if that resolves it for you.

Linda_Bailey-5

only way i can get into it is not using any of my special candies 

_Elsa_

Are you referring to the color bomb that is causing the game to freeze? 

Linda_Bailey-5

it opens the previous level but not the one i want

Linda_Bailey-5

Hi Linda, you shouldn't be playing the game with Flash because it's been changed to HTML5.  Where are you playing the game?  Computer? Mobile device?  Please try to clear out the history first.  Then log out of Facebook and log back in and let's see if that resolves it for you.

i have cleared all history and even used firefox and still wont work

_Elsa_

Linda I will need more information from you to try resolving this.  Where are you playing the game?  Computer? Which browser?  Mobile?  Which one and is your mobile up-to-date?  Can you please send me a print screen so that I can elevate it to a King Admin?