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On the candy drop wheel, it keeps saying to connect to claim your award and continue collecting?

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Lisa-30
Lisa-30 Posts: 36 Level 2
in Support

On the candy drop wheel, it keeps saying to connect to claim your awards and continue collecting?  Why?  I am clearly connected.

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Answers

  • _Elsa_
    _Elsa_ Posts: 36,746 Sweet Legend
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    Hi Lisa, since you asked this question a few days ago has it resolved yet?  Please give us more details if you are still having the same issue - where are you playing the game?  Computer? Mobile?  Are you playing through Facebook?

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  • Lisa-30
    Lisa-30 Posts: 36 Level 2
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    Hi Lisa, since you asked this question a few days ago has it resolved yet?  Please give us more details if you are still having the same issue - where are you playing the game?  Computer? Mobile?  Are you playing through Facebook?

    No, it is not solved. Facebook/computer/mobile/iPad...only in Chrome
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  • Lisa-30
    Lisa-30 Posts: 36 Level 2
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    It appears this has been happening for years.  Candy Crush, why can you not fix this problem?

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