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Can't purchase Piggy Bank.

Ginger-7
Ginger-7 Posts: 4

Level 1
in Support

My piggy bank is full in all three games.  When I click to purchase it states "no money has been removed".  I've tried shutting down, waiting for several days etc.  still happening.  Also tried clearing cache, temp files, etc.

Answers

  • _Elsa_
    _Elsa_ Posts: 37,458

    Hi Ginger, see if this blog helps you: 

    https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

  • Ginger-7
    Ginger-7 Posts: 4

    Level 1

    Elsa, unfortunately that did not help.

  • Teresa_Chapman
    Teresa_Chapman Posts: 2

    Level 1

    How can I break the piggy bank to play the game and not pay any money

  • Teresa_Chapman
    Teresa_Chapman Posts: 2

    Level 1

    How do I break the piggy bank

  • _Elsa_
    _Elsa_ Posts: 37,458

    Ginger and Teresa, you will have to access the link above and scroll down for your issue.   I was informed this morning that since payment issues involve sensitive data and require personalized support we do not support these queries in the community.  You can't break the piggy bank for free.  Since you are trying to make a purchase and it's telling you that no money has been removed then my next suggestion is, if the link that I sent doesn't answer your question when you open the game click on the gold bar.  It will open up and you can make a purchase of any items in there.

  • QueenB
    QueenB Posts: 15,577

    Ginger,

    Can you let us know which device you're playing on? 

    Thanks :)

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