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Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Sounds like the game has got stuck on the old Flash Player version.
To get the new HTML5 and all new levels, first make sure you play on a recommended browser - Google Chrome, Mozilla Firefox or Opera.
Then check that your browser is up to date. You can check this by clicking this link:
https://www.whatismybrowser.com
If the game is still stuck on level 2825, reinstall it:
1) First, we need to remove the game from Facebook here:
https://www.facebook.com/settings?tab=applications
2) Clear the cache on your browser:
http://www.wikihow.com/Clear-Your-Browser's-Cache
If you have the game saved as a bookmark on your browser, please remove it and always use the game shortcut up to the right on your Facebook instead. Bookmarks on the browser can redirect the game to an old version.
If you are using Google Chrome you can clear the cookies as well with these steps:
1. Paste this in the address bar in Google Chrome and press enter:
chrome://settings/content/cookies?search=cookies
2. Choose "See all cookies and site data"
3. Write in the search field up to the right "Candy" and delete every single cookie that comes up
I hope this helps!
Sounds like the game has got stuck on the old Flash Player version.
To get the new HTML5 and all new levels, first make sure you play on a recommended browser - Google Chrome, Mozilla Firefox or Opera.
Then check that your browser is up to date. You can check this by clicking this link:
https://www.whatismybrowser.com
If the game is still stuck on level 2825, reinstall it:
1) First, we need to remove the game from Facebook here:
https://www.facebook.com/settings?tab=applications
2) Clear the cache on your browser:
http://www.wikihow.com/Clear-Your-Browser's-Cache
If you have the game saved as a bookmark on your browser, please remove it and always use the game shortcut up to the right on your Facebook instead. Bookmarks on the browser can redirect the game to an old version.
If you are using Google Chrome you can clear the cookies as well with these steps:
1. Paste this in the address bar in Google Chrome and press enter:
chrome://settings/content/cookies?search=cookies
2. Choose "See all cookies and site data"
3. Write in the search field up to the right "Candy" and delete every single cookie that comes up
I hope this helps!