Why has the format of Candy crush suddenly been changed????

Deon_Bouwer

Why has the format of Candy Crush been changed??

Creative_Elsa

Hi Deon, sorry for the delay in responding but lots of glitches to resolve!  You haven't given me enough information to help you resolve your issue.  Where do you play the game - computer or mobile device?  It hasn't changed as far as I know.  Last year it was switched from Flash to HTML5 so are you referring to this change?  There is an old version with Flash and the new version is with HTML5.  It might be possible that your game switched back to the old version.  If so, please follow these directions to get it back to the new version: 

https://care.king.com/en/candy-crush-saga/my-candy-crush-saga-has-gone-back-to-an-old-version-how-can-i-get-the-newer-version-back

Please give me more information and I will try to help you resolve it.  Also if you can upload a print screen here we can see what your game looks like.

Creative_Elsa

Hi Deon, sorry for the delay in responding but lots of glitches to resolve!  You haven't given me enough information to help you resolve your issue.  Where do you play the game - computer or mobile device?  It hasn't changed as far as I know.  Last year it was switched from Flash to HTML5 so are you referring to this change?  There is an old version with Flash and the new version is with HTML5.  It might be possible that your game switched back to the old version.  If so, please follow these directions to get it back to the new version: 

https://care.king.com/en/candy-crush-saga/my-candy-crush-saga-has-gone-back-to-an-old-version-how-can-i-get-the-newer-version-back

Please give me more information and I will try to help you resolve it.  Also if you can upload a print screen here we can see what your game looks like.