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Refund for Candy crush saga accidental purchase
Wendy_Dersley
Posts: 3
Level 1
in Support
hi. My son has accidentally purchased;
Candy Crush Saga, 15x Gold Bars Package and Candy Crush Saga, Piggy Bank
for a total of £4.98. These were both purchased on 14th February without my knowledge, I did not authorise it and would like this purchase cancelled please.
I cannot purchase even free apps at the moment as this purchase is causing my card to be declined.
thank you
wendy
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Answers
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Please contact Apple/ iTunes Store directly since they handle all transactions and refunds made through iTunes or App Store.
To request a refund from Apple/ iTunes, please click here below, log in to your Apple-ID account and click on the “Report a problem” button to the right of the purchase:
You can find further help regarding refunds here:
https://support.apple.com/en-us/HT204084
Please be aware that Apple may decline your refund request since you are responsible over protecting your payment details and Apple-ID account with a password or fingerprint on your devices.
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