Refund for Candy crush saga accidental purchase

Wendy_Dersley

hi. My son has accidentally purchased;

Candy Crush Saga, 15x Gold Bars Package and Candy Crush Saga, Piggy Bank

for a total of £4.98. These were both purchased on 14th February without my knowledge, I did not authorise it and would like this purchase cancelled please.

I cannot purchase even free apps at the moment as this purchase is causing my card to be declined.

thank you

wendy

Crazy Cat Lad

Please contact Apple/ iTunes Store directly since they handle all transactions and refunds made through iTunes or App Store.

To request a refund from Apple/ iTunes, please click here below, log in to your Apple-ID account and click on the “Report a problem” button to the right of the purchase:

reportaproblem.apple.com

 You can find further help regarding refunds here:

https://support.apple.com/en-us/HT204084

Please be aware that Apple may decline your refund request since you are responsible over protecting your payment details and Apple-ID account with a password or fingerprint on your devices. 

Crazy Cat Lad

Please contact Apple/ iTunes Store directly since they handle all transactions and refunds made through iTunes or App Store.

To request a refund from Apple/ iTunes, please click here below, log in to your Apple-ID account and click on the “Report a problem” button to the right of the purchase:

reportaproblem.apple.com

 You can find further help regarding refunds here:

https://support.apple.com/en-us/HT204084

Please be aware that Apple may decline your refund request since you are responsible over protecting your payment details and Apple-ID account with a password or fingerprint on your devices.