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Lost all of my Boosters after Factory Reset.

Prey521
Prey521 Posts: 1

Level 1

edited March 2022 in Support

I had to factory reset my phone, but before that, I had made sure that I was connected to Facebook so that it would sync. After I finished resetting my phone, ALL of  boosters are gone!! My progress was saved but not my Boosters, and I had a lot of each! Ugh is there any way to get them restored?

Answers

  • Jelly_Jenny
    Jelly_Jenny Posts: 1,884

    Hi,

    Unfortunately since boosters and lives are saved locally in your device and not on your player account, they tend to disappear if you reinstall the game app or do a factory reset on your device. 

    I have sent you a private message regarding this - please see the message here in King Care at the right top corner. 

    Jenny - King Care Team

  • SAFAX
    SAFAX Posts: 2

    Level 1

    So that's it, hundreds of boosters just disappeared due to factory reset without any compensate..

    It's absolute ridiculous coming from one of the most popular game, how could any other games keeps your advances and boosters even in multiple devices or resets as long as the account attached to FB or google..

    While you can make a simple fix, it's like I asking for the moon or talking to rockies.. WTH

  • kiara_wael
    kiara_wael Posts: 158,293

    Hi and Welcome to the King Community

    Please check this page about lose booster

    Please feel free post in new thread. Since this from 2018. Thank you

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