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i accidentally cleared data on my samsung galaxy J1, how can I restore my level?

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Jajazzjade
Jajazzjade Posts: 5 Level 2

i accidentally cleared data on my samsung J1, how can I restore my level?

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  • _Elsa_
    _Elsa_ Posts: 36,760 Sweet Legend
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    Hi Jajazzjade, thank you for posting your issue here.  Sorry for the delay in responding.  Clearing your data shouldn't do anything to your level.  But first question, have you been playing through Facebook because they save your progress? Please let me know and then I can help you further with this issue.

Answers

  • _Elsa_
    _Elsa_ Posts: 36,760 Sweet Legend
    Answer ✓
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    Hi Jajazzjade, thank you for posting your issue here.  Sorry for the delay in responding.  Clearing your data shouldn't do anything to your level.  But first question, have you been playing through Facebook because they save your progress? Please let me know and then I can help you further with this issue.

  • Jajazzjade
    Jajazzjade Posts: 5 Level 2
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    Hi Jajazzjade, thank you for posting your issue here.  Sorry for the delay in responding.  Clearing your data shouldn't do anything to your level.  But first question, have you been playing through Facebook because they save your progress? Please let me know and then I can help you further with this issue.

    Hi Ms Elsa! thank you for your time, unfortunately I don't played it through Facebook, please help.
  • Jajazzjade
    Jajazzjade Posts: 5 Level 2
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    Unfortunately, I don't played it thru facebook, please help.

  • _Elsa_
    _Elsa_ Posts: 36,760 Sweet Legend
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    Hi there, I am going to elevate this to a King Admin and you should get a message here on King Care.  Please, please, please always play through Facebook or the Kingdom in the future, otherwise your progress won't be saved.

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
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    Hi Jajazzjade- Please can you create a Facebook or Kingdom account then log into the game, please let me know when you have done this and then I will be able to find an account for you :-) 

    Thanks! 

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
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    Hi there, I am going to elevate this to a King Admin and you should get a message here on King Care.  Please, please, please always play through Facebook or the Kingdom in the future, otherwise your progress won't be saved.

    Thanks Elsa!
  • Jajazzjade
    Jajazzjade Posts: 5 Level 2
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    Hi Jajazzjade- Please can you create a Facebook or Kingdom account then log into the game, please let me know when you have done this and then I will be able to find an account for you :-) 

    Thanks! 

    Hi Cezdiamond! Done, I created FB account and logged into the game, thanks.
  • Jajazzjade
    Jajazzjade Posts: 5 Level 2
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    Hi Jajazzjade- Please can you create a Facebook or Kingdom account then log into the game, please let me know when you have done this and then I will be able to find an account for you :-) 

    Thanks! 

    Hi Cezdiamond! Done, I created FB account and logged into the game, thanks!

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