Help. My treasure chest disappeared

Mel_Matsui

I need help. I was going to claim my boosters & 3 hours free play but had to wash dishes. When I went to claim it. It was gone.

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_Elsa_

Hi Mel, do you mean your 3 hours free play was gone?  If that is the issue the clock starts counting down immediately so when you walk away and come back it's still counting down to the end.  If it's the treasure chest itself then those come and go as you play the game.  

_Elsa_

Hi Mel, do you mean your 3 hours free play was gone?  If that is the issue the clock starts counting down immediately so when you walk away and come back it's still counting down to the end.  If it's the treasure chest itself then those come and go as you play the game.  

Mel_Matsui

I didn’t claim it. U have to claim it. It’s stupid that you just don’t give me boosters cause I have no more levels to play. I just want my free boosters. anyway I was gone for 15 mins so I should have had 2:45 left.

_Elsa_

I will elevate this to a King Admin and see if she can help you.