How do you get a package that you purchased from candy crush site applied to your account??

Patti_McAuliffe

I made an online purchase over a week ago. I also went to the private message area and included the confirmation email that confirmed the withdrawal from my account and still have not heard from anyone in regards to applying this to my account or refunding my money to my bank account at this point. 

_Elsa_

HI Patti, 

As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:  https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

 

Patti_McAuliffe

I actually did submit privately over one week ago and have not rec'd any responses