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I have spent five days playing CANDY CRUSH, "An error has occurred. We are doing our best to fix it,
Connie_Kong
Posts: 7
Level 1
in Support
I have spent five days playing CANDY CRUSH, "An error has occurred. We are doing our best to fix it, please try again in a moment", I wonder if the regional issues (Sheung Shui Village House)? SERVER problems?
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Best Answer
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Hi Connie, wow I am now getting a lot of messages here complaining about this. I have reported it to a King Admin but I don't know if anyone is in their office today. Can you use another browser instead of chrome? Try Firefox, Opera or Edge. Hopefully we can get it fixed real soon and thank you soooooooooooooooo very much for posting this glitch here.
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Answers
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Hi Connie, where are you playing the game - mobile or computer? If computer what browser are you using? I haven't seen anyone else today say that they have an error message so perhaps it's the browser that you are using. You can play the game on Chrome, Firefox, Opera and Edge. Please give me more information and we can try to help resolve it.
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我是用電腦玩，瀏覽器是用Chrome，直至今天仍是玩不到！
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I use the computer to play, the browser is to use Chrome, until today still can not play!
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Hi Connie, wow I am now getting a lot of messages here complaining about this. I have reported it to a King Admin but I don't know if anyone is in their office today. Can you use another browser instead of chrome? Try Firefox, Opera or Edge. Hopefully we can get it fixed real soon and thank you soooooooooooooooo very much for posting this glitch here.
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我已嘗試用Firefox，Opera或Edge,仍是玩不到！
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I have tried Firefox, Opera or Edge, still can not play!
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已差不多一星期仍是玩不到，請問你們有沒有再跟進？
Almost a week is still not playing, do you have any further follow-up?
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Hi Connie, I heard that there is a problem in Hong Kong and they are trying to fix it now.
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I have the same problem. The problem is still not solved. Why is it marked solved? Where is the King's team??
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Henry they are still working on a solution but I can surely understand your frustration. Try your best to hang in there and look for an update when it's fixed or better yet - you write back here when you can get in.
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