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Bought gold bars, got an error, money was transferred but did not receive gold bars.
Rab_Roensj
Posts: 4
Level 1
in Support
Tried to buy the 50 gold bar package for 6,99 Euros, there was an error followed by some message about the the money not being taken off my bank account, but it did while not giving me the gold bars.
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Answers
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Hi Rob!
If you were charged for the purchase and you didn't receive it, please check out our purchases page: https://goo.gl/MR7Eq9
If you continue to have issues with the game giving you an error message, give these steps a try: https://goo.gl/owWByB
I hope this helps!
Jenny
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