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Hi Violet, sorry for the delay in responding. I'm not sure why you can't send lives but let's try this. Have you been clearing the history on your mobile devices? Make sure that you do this daily. Then shut down your mobile device, wait about 10 seconds and the open it. Are you devices updated to the most recent updates? Now open the game and log out of Facebook and log back in.
The requesting lives has changed with the HTML5 format. You can read more about it here: http://candycrushsagaallhelp.blogspot.com/2017/11/new-format-requesting-lives-from-friends.html
Please write back if you are still having trouble.