Restore progress after app malfunctioned

Hallie_Roth

I had been on level 2963 when the app started having technical issues. I tried deleting the app and reinstalling, but I went back to level one. I had been connected to Facebook, but it only sent me to level 203. How can i get my progress back?

_Elsa_

Hi Hallie, sorry for the delay in responding.  I am very happy to hear that you have been playing through Facebook because they save your progress.  Let's try to do this - first clear out the history on your mobile device.  Then shut it down, wait 10 seconds and then open it again.  Then open the game and log out of Facebook and log back in and you should be back to your current level.  If not, please write back here and I can give you further direction.