Candy Crush Saga

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Candy Crush Saga

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
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Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Connot Defer "Claim Prize" for Winning a Contest

If I win a contest (top 3 finish), often the prize awarded is unlimited something (lives or some types of candy) for 1 or 2 hours.

If I don't have an hour or two to spare just then, I will close the app (playing on iPhone) without selecting the "Claim Prize" button. If I return to the game several hours later, the "Claim Prize" screen is again presented, but selecting it then does nothing. This has happened two or three times, so would seem to be consistent behaviour.

Not looking for rewards - just reporting a glitch that needs fixing.

Accepted answers

All comments

Lindark

You can avoid claiming a reward if you close the app and reopen it sometimes… but some rewards you must claim of you want to play

Alienscar

Hello @boonavite the lack of a working 'Claim' button is a major fault of the game, and it is often complained about.

All you can do is vote on the Idea I have linked below and hope for the best.

https://community.king.com/en/candy-crush-saga/discussion/370724/pause-button

boonavite

It’s 2022 and this issue seems unresolved. There should be an option to ‘claim later’ as this does seem to be set up to force players to play an hour of game right away. Spending time with family and work are more important right? This does not consider the welfare of players. I’m new and this is a source of frustration. This might just make me not want to even open the app for one or two games for fear a prize will pop up with timed booster that I cannot commit to at that time. I’d just rather not open the app at all.

Steve_Yeo

When you are rewarded infinity hours the clock starts ticking immediately. So walking away from the game or closing the game and coming back hours later does not save your time. So say you got 2 free infinity hours and you walked away from the game for 1 hr. 45 minutes, when you come back to the game there will only be 15 minutes left for you to play. It's not a glitch, it's the way that the lives were set up.

Hi Elsa, I too have been unlucky with winning infinity. It took a LOT of time and games and actually won 1st prize. As our friends here have said though, leaving the "claim prize" button alone doesnt allow us to defer. After several long hours struggling to win, find that the prize is actually 6 further free infinity hours. Who can actually play for another 6 hours immediately without any planning in the real world? If this is not a glitch then it is a serious flaw in the game in which I feel is detrimental to the player. I suggest that you look into this because as you are aware, this game has been created to be addictive and for you to create a scenario where a person has to stay on the mobile/pc for a further 6 consecutive hours can be damaging.

Lady_Choo

Hi Ametro,

In all King games they seem to award prizes like this and as Elsa said, it starts straight away. It works the same in Farm heroes too.

The claim prize button really is just a notification that you have won to make it look special. So that is why when you click it later it doesn't do anything because it is already counting down.

Ideally it would be better to defer the prize until you are ready to use it, I also hear that about other games, but unfortunately that is not the way it is set up. So yes, the glitch you are seeing the screen later, possibly because it hasn't registered you clicked it earlier, but the timing isn't the glitch.

I will pass this on to one of the moderation team though as you never know, the possibility of deferring it may be an idea for future release if it is possible.

Thank you for posting

Laura_Grosvenor

@Elsa I think I get what he is saying. It seems like the claim prize button is glitched or something and doesn't let you claim your reward later, or disappear like it is supposed to after the time is up. It does seem like it starts ticking from the time that notice comes up, and NOT when you press accept. I think we should elevate this to the Moderator to see what she says about this. It seems like it may just be a glitch that may be fixable. This is very interesting. I can post this for the Mod right now for you. Thank you @Ametro for writing to King Care and to Elsa for answering. Have a great day!

Ametro

Thanks for the respone, Elsa, however this does not seem to address this situation. In this case, a top-3 finisher viewing completed contest results will trigger a notification window specifying prizes to be won and presenting an interactive button to "Claim Prize"... however, this button was NOT actually selected when first seen. Rather, the game was closed and re-opened at a later time, with intention of deferring claim of prizes. This seems to work as reloading the game later does again present the Claim Prize screen - but selecting it then awards no timed prizes won. The clock on unlimited candy or lives (for some time period) seems to 'start ticking' as soon as the "Claim Prize" screen is first presented, regardless of whether selected. It should 'start ticking' when the Claim Prize button is actually selected. If the Claim Prize button does and triggers nothing, why show it?

Creative_Elsa

When you are rewarded infinity hours the clock starts ticking immediately. So walking away from the game or closing the game and coming back hours later does not save your time. So say you got 2 free infinity hours and you walked away from the game for 1 hr. 45 minutes, when you come back to the game there will only be 15 minutes left for you to play. It's not a glitch, it's the way that the lives were set up.

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Accepted answers

All comments

Hi Ametro,

In all King games they seem to award prizes like this and as Elsa said, it starts straight away. It works the same in Farm heroes too.

The claim prize button really is just a notification that you have won to make it look special. So that is why when you click it later it doesn't do anything because it is already counting down.

I will pass this on to one of the moderation team though as you never know, the possibility of deferring it may be an idea for future release if it is possible.

Thank you for posting

Steve_Yeo

When you are rewarded infinity hours the clock starts ticking immediately. So walking away from the game or closing the game and coming back hours later does not save your time. So say you got 2 free infinity hours and you walked away from the game for 1 hr. 45 minutes, when you come back to the game there will only be 15 minutes left for you to play. It's not a glitch, it's the way that the lives were set up.

boonavite

Alienscar

Hello @boonavite the lack of a working 'Claim' button is a major fault of the game, and it is often complained about.

All you can do is vote on the Idea I have linked below and hope for the best.

https://community.king.com/en/candy-crush-saga/discussion/370724/pause-button

Lindark

You can avoid claiming a reward if you close the app and reopen it sometimes… but some rewards you must claim of you want to play

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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