Progress Lost, Bars Lost, Boosters Lost & Money Lost

Sherin_Strachan

I won Level 2096 & was ranked (1) 330+ in the Candy Crush Saga Timed Competition (Win in 1 Try). Then FB/Candy Crush lost the page & all progress has been lost. I can't return to where I was in playReally disappointing & frustrating. I had purchased extra turns & then won on first play! So I have lost real $ spent, bars boosters & my place in the competition.Can you pls fix the issue to resume play? If not, could I be reimbursed the money/bars spent on Level 2096 & Level 2096 progress lost

_Elsa_

Hi Sherin, thank you for writing us here at King Care.  

As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:  https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 .  They will address your purchase concern.

Have you advanced from level 2096?

 

Sherin_Strachan

Hi Elsa, 

No I haven't progressed. I stopped playing.

Thank you for the link.

Sherin_Strachan

Hi Sherin, thank you for writing us here at King Care.  

As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:  https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 .  They will address your purchase concern.

Have you advanced from level 2096?

 

Hi Elsa, No I haven't progressed. I stopped playing.Thank you for the link.