Sign Up!

Bubblegum Hill didn't give any coin for winning and I never got notification that I was dethroned.

Amy_K-3
Amy_K-3 Posts: 2

Level 1

The game was down to the last half an hour and I won King of the Hill.  I thought I would gett another chance so I kept checking back but the message was always that I was still king and to try other levels "would you like me to take you there".  I tried closing the app and reopening it because sometimes that is enough to trigger the reset if I have been dethroned.  Nothing happened so I figured I was King until the game ended (at least 30 minutes) but when I checked much later I didn't get any coin (not a single one) for the win.  The 'help" that I filled out in game was no help because I was sent here where I have to ask again  and wait to see what the answer might be.

Answers

  • Hello there Amy. I have asked my fellow SuperStars if they have any ideas as to why this is happening. Hopefully, one will be along shortly to answer your question. I have no idea what is going on there since I am not familiar with this event myself. Thank you for contacting King Care and have a great day!

  • Lady_Choo
    Lady_Choo Posts: 26,394

    Hi Amy, is this the first time its happened? I know in Farm we have treasure mill and it never ever notifies me I have been dethroned until I have gone into it. 

    I am wondering if it was possibly pulled early, 

    https://care.king.com/en/blog/article/when-can-i-get-my-events

    Also can you try this troubleshooting and see if it helps.

    https://care.king.com/en/blog/article/is-your-game-crashing-on-an-android-device

    Thank you :)

  • Amy_K-3
    Amy_K-3 Posts: 2

    Level 1

    This is the first time that I haven't received coin for winning Bubblegum Hill.  The longer you reign the more coin you should earn.  I have earned as few as 2 coin and upward of 30 coin for the longest time as leader.  If for some reason I get beat quickly it usually takes a bit longer for things to catch up and let me play again to try and take the crown/reign back.  Any time I have been knocked out, I get a notification on my phone the says I have been dethroned.  I can click on this notification and it takes me back to the game, shows me how many coins I earned and prompts me to try to retake the throne.  This time I didn't get a notification and time was winding down so I went back to the game and it showed I was still the leader.  When the "promo" ended, I should have received coin for the amount of time I was leader but NOTHING!

  • Lady_Choo
    Lady_Choo Posts: 26,394

    Hi Amy, 

    Yes it seems there could be an issue, so I will pass this on to the moderator.

    In the meantime, if you could add the same information on this thread it would be really helpful. I know you have done it once, but if we can get it all on the same thread it makes it easier to keep track and to update everyone :)

    https://care.king.com/en/candy-crush-soda-saga/bubblegum-hill-1787802872

Hey! Would you like to give us your opinion?