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Hello there Bcjmom. Thank you for taking the time to write to King Care! Here is an article that may answer your question. If you have any further questions, then please do reply to this and I will see what else I can answer for you. I hope you have a great weekend and a great day!
https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here
I have never given up on candy crush, I've tried every difficult level and eventually passed them... but this level is just impossible .. I'm seriously considering giving up...
I understand how you feel. I am some 1000 levels below you, but I have struggled through some of the levels myself. I am stuck on level 2039 and getting frustrated with it. I will definitely pass this on as feedback as sometimes they change or tweak levels due to feedback like this from the players. Don't give up. I believe in you. Thank you so much for passing this information and I hope you have a great day!