Second time island contest prize not received

Amber_Marks

For the second time, I just got #1 on the island context and I won 6 hours of play plus 1 hour each of several boosters.  I accepted the prize and then they never showed up. Not even 1 hour free and no booosters. I specifically tried to win the contest for the prize. How do I go about getting what is due to me? Thank you  

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_Elsa_

Hi Amber, please read more about the island event here:  https://care.king.com/en/alphabetty-saga/superstar-information-post-unlimited-lives-reward