Where are my boosters and extra lives?

Meredith_Hahn

I just upgraded to a new IPad but had recently purchased boosters. They did not show up on my new iPad when my game was loaded? How do I retrieve them? Or can I get a refund for my most recent purchases?

_Elsa_

Hi Meredith, sorry for the delay in responding.  

Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost.  For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars. 

Regarding your purchased items, as payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:  https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1