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All You Need to Know About All Stars 2026

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Level lost after Facebook synchronization

Jé_Pico

Hello,

Since I synchronized with Facebook to save my progress, I come back to level, please can you restore?

Thanks

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Cezdiamond

Thanks @Elsa

@Jé Pico Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a lovely week!

Creative_Elsa

Thank you for writing back. I will elevate this to a King Admin but please, please, please in the future play through either Facebook or the Kingdom otherwise this might happen again.

Jé_Pico

Hi Elsa, I played on my Smartphone (not on Facebook).

Thanks

Creative_Elsa

Hi there, if you weren't playing through Facebook all along and then suddenly open the game with Facebook it won't recognize the levels that you completed. If you have been playing the game through Facebook and suddenly lost your progress I can give you some instructions on how to get it back. Please let me know if you were playing through Facebook the entire time or just suddenly set up an account to play the game. When I hear back from you then I will know which direction to offer.

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Creative_Elsa

Jé_Pico

Hi Elsa, I played on my Smartphone (not on Facebook).

Thanks

Creative_Elsa

Thank you for writing back. I will elevate this to a King Admin but please, please, please in the future play through either Facebook or the Kingdom otherwise this might happen again.

Cezdiamond

Thanks @Elsa

@Jé Pico Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a lovely week!

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