Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I had to do a factory reset on my Samsung Tablet STM900.

I backed up my tablet and restored the info I had on it. All the games that I play from King loaded fine with all the appropriate levels and points. The only thing that did not load properly was Candy Crush. Does someone know how I can get back to my appropriate level and rank.. I was at leve 569..there abouts. Thank you so much in advance. I appreciate any help someone can give me so I can start playing again. Regards Mystical

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mystical-2

Hi Cezdiamond... how are things with you? Have you been able to assist me in getting back on Candy Crush:) Let me know when you can... I know you and everyone are pretty busy Have a nice evening ... Look forward to hearing from youRegards Marsha

Cezdiamond

@Laura thanks for passing on

@mystical Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a lovely week!

Laura_Grosvenor

My apologies. I forgot to include the link on how to take a screen shot lol. Chalk it up to me being extra tired last night. :)I just got a Samsung Galaxy Tab A (I think) so this is a learning experience for me too! I am glad you asked that question because now I know how to take a screen shot also. Here is the information for you. The different platforms are on the top and you just have to pick the one you need to know.

https://www.take-a-screenshot.org/

Ah on my tablet, I pressed the middle button on the bottom (Home button) and the Power button and it took a screen shot for me. There we go!

Here is how to connect to the Kingdom:

https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1

I hope this info helps!It has been a pleasure talking with you and assisting you. Remember if you have any kinds of questions on any of the games, you can come here and we have a bunch of wonderful SuperStars that can help you. We are all good at different things, but there is someone here who knows what you're having trouble with, or we can find out from the Moderator. Have a wonderful Candy-licious day Marsha. I hope to speak with you again!

mystical-2

Hi Laura sorry but I do not know how to take a screen shot. I click on my Candy Crush icon/app... it takes me to play... then it takes me to level 1 !! I am at level 569 or within that area:) How do I connect to the Kingdom .. I did try the fb.. it ask me to connect ...candy crush -- intenet --and something else... only once... I had picked fb.. did not work.. I appreciate you taking the time to assist me. Look forward to hearing from you... Like this game... good stress relief Regards Mystical aka Marsha

Laura_Grosvenor

Hello mystical! I understand that everything else loaded except for Candy Crush? Can you tell us more about what happens when you try to load it? If you can send a screen shot of any error or a screenshot of what you see when you try to load it, that would be great too. Also, make sure you are connected to The Kingdom or to FB. That way, your game will be back on the right level. Here are some tips you can try in the meantime:

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

I hope to hear from you soon so you can get back to playing! Have a great day!

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Laura_Grosvenor

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

I hope to hear from you soon so you can get back to playing! Have a great day!

mystical-2

Laura_Grosvenor

https://www.take-a-screenshot.org/

Ah on my tablet, I pressed the middle button on the bottom (Home button) and the Power button and it took a screen shot for me. There we go!

Here is how to connect to the Kingdom:

https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1

Cezdiamond

@Laura thanks for passing on

mystical-2

Rewards
I am not receiving my rewards
Free bars
How to establish free bars and other
Güçlendirmelerim yok oldu
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
Weekly Contest
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Invisible awards
This is happening a lot. Anyone else?

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…