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Hi sllimkj, thank you for writing us here on King Care. I never heard of a V.I.P. gift bag. I am wondering if you are a tester for this. Was it connected to a specific event? If you are a tester then there might be kinks in it and that is how King checks to see if things work. If a player doesn't get the reward or whatever then they know that something needs to be fixed. Please let me know if it was for a specific event? Also if it happens again can you please take print screens so we can see what's going on?