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Hi LSW, sorry for the delay in responding. Are you still having this issue? The only way that it will transfer is if you played the game through Facebook or the Kingdom because they save your progress. If you haven't, don't fret because we can still get you back on track. First let me know if you played through either one so that I can offer additional information. If you haven't played through either one, please sign up for either one and then I can elevate this to a King Admin who can get you back on track. I will wait to hear from you.