I signed up with FB and email but when I start Saga on new phone I start at level 1 instead of 2395

Question

I got an iPhone X, on my old phone I signed up with email to King, downloaded CCSaga on my new iPhone, signed in with email, it started me on Lvl 1...got upset...went to old iPhone, connected with FB, saved, went to new iPhone, connected with FB...Lvl 1...still upset. I am on Lvl 2395 and will not be starting again if I can't get on my new phone

Creative_Elsa · Answer

Hey KC, a Superstar told me to direct you to this website which might help you resolve this:  https://care.king.com/en/blog/article/moving-game-progress-to-a-new-device

Creative_Elsa · Answer

Hi KC, thank you for writing us here on King Care.  I can get you back on track!  I will elevate this to a King Admin who will write you privately here and she can get your current level on your new phone.  She won't be in the office until tomorrow so give her a bit of time for her to catch up with all the issues and glitches.

While you are waiting to hear from her see if this tip helps you.  It's going to try to sync your Facebook and the Kingdom together.

https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website

Please write back if it works so that I can cancel the elevation.