All my levels disappeared!

Jane_Wolski

Hi,

I sent an email requesting help as my account was not linked to Facebook so when I was forced to reinstall after a freeze I lost all my 942 levels! It started me back at level 1! I received an automated email from a candy crush bot that does not solve my issue. Please help me regain my missing levels.

Thanks,

jane 

MarkHawk

Hi Jane,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

- Mark

Jane_Wolski

Hi a mark there is no message in my candy crush envelopes. Please message me or email me via Facebook.

thanks,

jane

MarkHawk

Hi Jane,

If you can't see the email icon, then please try checking from another computer.

Jane_Wolski

Hi Jane,

If you can't see the email icon, then please try checking from another computer.

Mark, I have checked on multiple computers I have a mail envelope in the game but no messages from you. Can you please escalate my issue and reach me at my private email address or message me on Facebook.Thanks,Jane