cannot reconnect to previous level. how do I update password on candy crush

Kathy_Herold

Cannot get back to previous level. How do I update password on candy crush. When I enter email it says not registered

 Only email I have ever had.

Laura_Grosvenor

Thank you for contacting King Care, Kathy. Can I ask if you tried playing through FB? I have let the Moderator know about this also for you. I hope you have a nice day!

Kathy_Herold

Yes I have. Several days ago I updated password on fb. When I go to update password on candy crush it says my email is not registered. That is the only email I have ever had.

Laura_Grosvenor

OK the Moderator (Admin) has this question in her queue and will get to it as soon as she can. I hope this gets resolved for you quickly so you can continue crushin' those candies! 

Kathy_Herold

Me too or I am deleting it permanently.

Cezdiamond

Thanks @Laura

@Kathy I have checked our system and no account is registered with your email. I think it is likely that perhaps an account was not made correctly when you first started playing. Please could you create a new Facebook or Kingdom account and then link it to your game. Once you have done this I will be able to find your account in the system and restore the levels :-) 

Thanks!