No audio.

Scott_Thomas-2

I'm playing on Facebook using Chrome.  The audio for Candy Crush went out completely, all other audio for all other apps is fine.  I've checked the music and sound settings.  Turned them off and on several times, they are currently on, but no sound.  How can I fix this?

Laura_Grosvenor

Hello Scott. I believe this is an issue that King is aware of. I am so sorry this has happened and I hope that King finds a solution very soon. I will send this to the Moderators to see if they can give you more information than I have. Again, I am sorry for this and I hope you have a great day. 

Lady_Choo

Hi Scott, just adding to what Laura has said, have you tried the troubleshooting here as well? If it doesn't work, can you let us know your windows? Version.

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Lady_Choo

Hi this seems to be more of a problem, we're currently updating this thread until a moderator says otherwise

https://care.king.com/en/pet-rescue-saga/no-sound-during-game-play#entry_162064

TimB

Hello Scott et al.:  Our PC was purchased with Windows 7. Long ago we obtained free upgrade to Windows 10. Today we experienced same symptom: YouTube videos and Facebook video posts have sound but all King games played through Facebook have no sound. Try logging-off Facebook on your current browser, i.e., MS Internet Explorer or Google Chrome. On your Win 10 PC, begin using Microsoft Edge browser, then log into Facebook.  For us, this solved the sound problem--Tim B.

Lady_Choo

Good evening, please see this post for sound help while using Chrome

https://care.king.com/en/alphabetty-saga/superstar-information-post-missing-sound-on-games