Connection to Facebook

djciii

A few days ago my Candy Crush and Candy Crush Soda games on Windows 10 started to say either Failed To Connect To Facebook (CCS) or Connecting to Facebook Cancelled (CC). I can still play, but obviously cannot sync. I do not want to reinstall since I will either lose my progress or wipe out my boosters. Any suggestions?

Michelle_Chung

I can’t connect to my account in Facebook

น้องไอซ์_ขี้อ้อน_4901

l can't connect to my account in Facebook

Laura_Grosvenor

Hello all. I have a link that you can follow and try to see if it helps. https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out If this doesn't work, please reply so I can get this to the Moderators who may be able to help futher. Thank you and have a good day.

djciii

Hello all. I have a link that you can follow and try to see if it helps. https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out If this doesn't work, please reply so I can get this to the Moderators who may be able to help futher. Thank you and have a good day.

This is primarily about games through a browser. My issue is from the App downloaded from the Windows Store. I should also mention that Jelly Saga connects to Facebook just fine.

Sharon_Ng

Exact same problem I had since yesterday, my Candy Crush Saga game on Windows 10 started to say "Connecting to Facebook Cancelled". I uninstalled and reinstalled numerous times, but same error message appeared. I tried installing Candy Crush Soda and Candy Crush Jelly on Windows 10, but when I try to sync, it says "Failed To Connect To Facebook". I installed Candy Crush Saga app under Windows 10 on 2 other computers ,and I get the same "Connecting to Facebook Cancelled" response. I submitted report to King Care, their response was to come to this forum...looks like others are experiencing same problem since last week but the problems remain unresolved. Appreciate some form of response please.

Gareth_Preece

Hi all, just an update on the above. I am having exactly the same problem using the App on my Windows 10 Tablet. I can play Candy Crush Saga, but I cannot connect to Facebook, I keep getting the response "Connection to Facebook cancelled". I followed a thread that said uninstall and reinstall, which I did and I end up back at Level 1. However, if I play using the App on my Android Phone, I can connect and all is well. I tried installing the App on a different Windows 10 Tablet and I get the same message about the connection to Facebook being cancelled. Please can someone provide a solution/answer to this.

djciii

After tw0 weeks the issue resolved itself. Can now connect to FB.

Laura_Grosvenor

Hey! That is great news djciii! I am glad to hear this and I will pass this on to the Team for you. Have fun playing. Thanks for contacting King Care.

Bruce_Bubello

It is doing the same thing for my account now going on for 2 days ... Please get this fixed

Laura_Grosvenor

Hello Bruce. Can you try the troubleshooting link I had posted earlier in this thread and let me know if that helps you any? I have also let the Moderator know about your issue. Thanks for contacting King Care!