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I have lost all of my progress on Candy Crush saga
CherieArrowsmith
Posts: 1 Newbie
in Support
i have 2 FB accounts and I was 2000 plus games. I have been away from wifi and when I connected via Facebook it dropped me back to level 6. Quite frustrating as I play this game every day and I love it. I have read responses and they say just reconnect to your account, turn off your device and on again, to no avail.
Answers
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Hello! Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress.
The Blog includes lots of steps on how to fix this problem yourself :-)
If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.
Many thanks
