hi, i was at level 987 and game reset to level 1 can you restore to current level pleading...

Ann_Durkin

help restore my game back to level 987,  game reset to level 1. i was not on facebook.  i am crushed, pun intended.

_Elsa_

Hi Ann, sorry for the delay in responding.  When you don't play on Facebook, as you already found out, your progress is not stored anywhere on your device.  When you do play through Facebook or the Kingdom your progress is saved on their server.  Without being logged into either one of them, any game update, Android update or crash will bring you back to the beginning again.  I can elevate this to a King Admin who can help you recover your level but please, please, please make sure that you play on Facebook or the Kingdom in the future otherwise it will happen again.