Game character not advancing after reinstall for not connecting to kingdom

Jay_Sutton

i had to do a reinstall for kingdom connection issues, after install i was able to connect but now my game character is stuck on level 771 but i am actually on level 943. i am able to play my levels but i have scroll through the kingdom to get to my place of because my marker wont move.. How do i fix this? thank you 

_Elsa_

Hi Jay, see if this helps you:  https://care.king.com/en/alphabetty-saga/superstar-information-post-why-cant-i-get-back-to-my-current-level

If not, then please write back here but before you do that, please read this blog and follow the directions to give me your ID #.  Then I can elevate this to a King Admin who can get you back on track!

Jay_Sutton

thanks for the answer elsa.... not the problem i am having.. my marker is stuck on level 771 but i'm actually on level 943 i can still play but i have to scroll from 771 to 943 to play. i have advanced a few levels since starting to have this problem thinking that if i just advance it would move but it wont. thank you for any help. my id# 3197073765