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Hi Linda, sorry for the delay in responding to you. I wrote you a couple of times and gave you the link where you had to check it out. Here is the link again: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 By posting your question here we can only refer you to this website because purchase questions are not answered here. Did you try to contact them this way?
If you only received some of the items you purchased: Contact us here to help us get your missing items back. Pssst. Remember to use the email address associated with your game when filling the contact details! So we can locate you faster.
I want to help you but I need to know what steps you have taken so far so please write back.
