Facebook connected but says level 1 on new phone

Becky.mcp

I got a new phone a few months ago and today decided to download Candy crush again. My game was linked to Facebook but now when I link Candy Crush to it, it has me at level 1. I know for sure it was linked before to my Facebook.

JustPlaying

Hi Becky

Please see this blog here for the steps to follow if you have lost your progress. The Blog includes lots of steps on how to fix this problem yourself :-)If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. Many thanks