I am playing Candy Crush on iPhone 8 and X. After try to save my progress in the fb. I lost my level

Leon_Ang

I was playing Candy Crush on 2 different iPhone. After I try to save my progress on my iPhone 8. My level drop from 2369 to 2166. My iPhone 10 still with my highest level. I follow the guild to remove the Facebook app and data in safari. It still don’t help

Cezdiamond

Hello!  Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress. 

The Blog includes lots of steps on how to fix this problem yourself :-)

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. 

Many thanks

Leon_Ang

Lost progress

I have follow all the steps mention and still unable to retrieve by lost level. Please advise what can I do?