Candy Crush record lost

Fiona_Li

My father plays candy crush for few years and reach level 20xx, few days ago the record is lost. He needs to start from the beginning......and its connect his facebook account from the beginning.......any solution to help him to get the records back? Thanks a lot!! 

JustPlaying

Hi Fiona,

Please see this blog here for the steps to follow if you have lost your progress. The Blog includes lots of steps on how to fix this problem yourself :-)If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. Many thanks