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I lost levels on candy crush getting a new phone

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Monicajackson8
Monicajackson8 Posts: 1 Newbie
in Support

I had to get a new iPhone and I want to know how to retrieve my levels from candy crush. I don’t have my old device.

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Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
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    Hi there-  Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress. 

    The Blog includes lots of steps on how to fix this problem yourself :-)

    If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. 

    Many thanks

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