After 11june update I can't receive new levels stuck on 3395

Sarah_Ch

i am a top player but after update new levels are not coming stuck on level 3395 

_Elsa_

Thanks for the user ID #.  I am going to send a message to Cez but she won't see it until Monday so hang in there.

_Elsa_

Hi Sarah Ch, sorry for the delay in responding.  Are you saying that your game ends at 3395?  Can you see the other levels ahead but you are stuck on 3395?

Sarah_Ch

Hi Elsa no I can't the other levels ahead please solve this problem 

_Elsa_

A new episode came out yesterday so did it advance for you?  Can you please do a print screen so that I can see what's going on?

_Elsa_

That is very strange!  Ok I have to head out to work now but I want you to check to make sure that you have all the IOS updates.  Then clear out your history and then shut your device down.  Wait about 10 seconds and then reopen it.  Open the game.  If you are playing through Facebook log out of Facebook and log back in.  It should work but if not, write back here and I'll look for your message when I get to work.

Sarah_Ch

Hi once again thanks for reply Elsa,I already told you that after 11 June update     King use my old Apple ID for update . when I reinstalled game I have to change Apple ID so please use my new id for update because a long time I used it for all my apps specially for candy saga update. Now I have lots of boosters I can't reinstall game please do it and fix your problem 

Sarah_Ch

Hi Elsa how can I update game from old id because I couldn't even remember previcous ID password , who will give me guaranty if I reinstall candy once again King will not use old id just to irritate me this is all about King mistake,as I said I am a top and so old player if King is not able to solve problem so I have to leave the game 

_Elsa_

I am going to pass this along to the King Superstars to see if anyone has an answer for this.

Sarah_Ch

Thanks Elsa for every time reply 

_Elsa_

Hi Sarah Ch, the Superstars are just as puzzled as we are.  Check what version IOS you have because you might need an update.  My iPhone shows IOS 11.4.  I am showing up to 3485 on my phone.  

Check out this blog and follow the directions.  https://care.king.com/en/blog/article/retrieving-your-game-on-an-apple-device

Sarah_Ch

Thanks Elsa ,But iPhone iPad update is not an issue , Issue is that why King use my old Apple ID for candy update because King know my new id all the time my game updated with it . All my other apps are up today but why not candy? I check your link and follow the directions but not useful because face book connection is not the problem please understand the main issue